Customer Service
WARRANTY
Orbit Concepts offers a limited one-year warranty that guarantees all products to be free of defects in material and workmanship for a period of one year from the date of purchase.
We will replace any products found to be defective within the range of common and everyday use. Our warranty does not apply to damage caused by accidents and/or wear and tear. Our only responsibility shall be limited to the refund or replacement of the defective product.
The limited one-year warranty only applies to products that have been purchased from our website or an authorized Orbit Concepts retailers. All warranty claims must be accompanied by the original purchase receipt.
Warranty is automatically voided if any modification, change or alteration has been made to the product.
If you should experience a defect in material or workmanship please send us some images of the defect along with a scanned copy of the purchase receipt to info@orbitconcepts.com and we will reply with RA (Return Authorization) number and give you additional instructions to file a claim.
All warranty products must receive an RA (Return Authorization) number prior to mailing the product. Products mailed without an RA number will not be received and will be mailed back to the customer at their expense.
Orbit Concepts will repair or replace at our expense, if a defect is found, the consumer will be responsible for return shipping charges to our facilities.
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RETURN POLICY
Orders within the United States. Customers can return products for any reason within 30 days of the date of purchase. Return products must be in new condition with the tags still attached. Upon the review and approval of return item, we will issue a full refund for the item minus the initial shipping cost. Prepaid return labels will only be issue for bags with warranty issues. All sales are final on bags that have been customized.
Orders within the United States. Customers can return products for any reason within 30 days of the date of purchase. Return products must be in new condition with the tags still attached. Upon the review and approval of return item, we will issue a full refund for the item minus the initial shipping cost. Prepaid return labels will only be issue for bags with warranty issues. All sales are final on bags that have been customized.
International orders: We will not issue RA (Return Authorization) number or accept return Item(s) from International orders. Instead, upon review of sent images of the defective item(s) and the approval of the warranty claim we will issue a partial or full refund based on the value of the repair.
We are always ready to assist you in any possible way so please don’t hesitate to contact us if you have any questions.
address: Orbit Concepts, 11703 Anabel Ave., Garden Grove, CA 92843
email: info@orbitconcepts.com
